Learn the key knowledge and skills necessary to make sales and upsell in hospitality and get in front for your next job or promotion.
Due to the opportunity for increased sales from upselling and add-on sales venue managers value and employ staff that have a good understanding of how to make additional sales. Until you have many years of hospitality experience it is hard to know what the details and skills are that make a difference. With so many experienced people applying for work in hospitality it is difficult to get a break.
In this 100% online, 45-minute short course, you will learn how to know your menu and customer, and how to up sell food and beverages (see below), increasing sales revenue while improving customer satisfaction and making you a highly valued employee.
The ‘Hospitality Essentials’ name came about because over 250,000 students gave 5/5 stars for their learning experience. A recent student, Lee Rees said that “The hospitality essentials bundle gave knowledge of the skills needed, to work in hospitality. The videos, voice overs and assessment techniques helped to retain key knowledge.”
Customer Testimonials
“The videos which provided some visual aid and demonstrations.”
“It’s quick and worth it. Perfect for basic knowledge.”
“It was easy to understand.”
What you will learn
- Knowing your Menu - The important things you need to know about your menu to make your job easier
- Knowing your customer - Key skills to help you understand your customers desired experience
- Menu and Advertising - How to promote a better customer experience
- Sparkling and Still Water – An easy way to make more revenue for your company
- Specials and Repeat Customers – Key skills to ensure guests return and become long term customers
- Add on sides and Entre Sales – Tools to enhance a customers experience while driving sales
- Add on Drink Sales - How to make sales by helping customers properly
- Add on Dessert & Coffee Sales - Extra sequence of service techniques
- Upsell premium products - How to use suggestive techniques to persuade customers
- Good Service Can Generate Tips - Skills to help you make more tips and money in the hospitality industry
How you will be assessed
You will complete an assessment quiz at the end of each section of the course.
Qualification
On successful completion of this unit you will receive a certificate of completion. This document does not constitute a certificate of accreditation or a statement of attainment.
Roles and quality assurance
Hospitality Essentials is responsible for the quality of the training and assessment that you will receive. Based on you achieving these requirements Hospitality Essentials is responsible for issuing you with a certificate of completion.
Valid state requirements
This is a non-accredited 100% online training course is considered the minimum requirement for everyone working in hospitality. You will be issued with a certificate of completion.
- Duration - 1 hrs
- Skill level - Easy
- Language - English
- Students - 250,000 +
Not Applicable
Not Applicable
Not Applicable
Not Applicable
Course Pricing and Bundle Discounts
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Learn new skills, boost your resume..
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