Learn the key knowledge and skills necessary to make sales and upsell in hospitality and get in front for your next job or promotion.
Due to the opportunity for increased sales from upselling and add-on sales venue managers value and employ staff that have a good understanding of how to make additional sales. Until you have many years of hospitality experience it is hard to know what the details and skills are that make a difference. With so many experienced people applying for work in hospitality it is difficult to get a break.
In this 100% online, 45-minute short course, you will learn how to know your menu and customer, and how to up sell food and beverages (see below), increasing sales revenue while improving customer satisfaction and making you a highly valued employee.
The ‘Hospitality Essentials’ name came about because over 250,000 students gave 5/5 stars for their learning experience. A recent student, Lee Rees said that “The hospitality essentials bundle gave knowledge of the skills needed, to work in hospitality. The videos, voice overs and assessment techniques helped to retain key knowledge.”