Learn the key knowledge and skills necessary to correctly take table reservations and bookings in different situations and venue types in hospitality and get in front for your next job or promotion.
Due to high volumes of phone bookings venue managers value and employ staff that have a good understanding of how to effectively, politely and correctly take table reservations and bookings. Until you have many years of hospitality experience it is hard to know what the details and skills are that make a difference. With so many experienced people applying for work in hospitality it is difficult to get a break.
In this 100% online, 45-minute short course, you will learn how to speak to customers correctly and professionally. The course identifies the key customer details required when taking reservations and why the information is required and highlights the benefits of this information to staff, customers and the business (see below), improving customer satisfaction and making you a highly valued employee.
The ‘Hospitality Essentials’ name came about because over 250,000 students gave 5/5 stars for their learning experience. A recent student, Lee Rees said that “The hospitality essentials bundle gave knowledge of the skills needed, to work in hospitality. The videos, voice overs and assessment techniques helped to retain key knowledge.”