Learn the key knowledge and skills necessary to correctly take table reservations and bookings in different situations and venue types in hospitality and get in front for your next job or promotion.
Due to high volumes of phone bookings venue managers value and employ staff that have a good understanding of how to effectively, politely and correctly take table reservations and bookings. Until you have many years of hospitality experience it is hard to know what the details and skills are that make a difference. With so many experienced people applying for work in hospitality it is difficult to get a break.
In this 100% online, 45-minute short course, you will learn how to speak to customers correctly and professionally. The course identifies the key customer details required when taking reservations and why the information is required and highlights the benefits of this information to staff, customers and the business (see below), improving customer satisfaction and making you a highly valued employee.
The ‘Hospitality Essentials’ name came about because over 250,000 students gave 5/5 stars for their learning experience. A recent student, Lee Rees said that “The hospitality essentials bundle gave knowledge of the skills needed, to work in hospitality. The videos, voice overs and assessment techniques helped to retain key knowledge.”
Customer Testimonials
“I liked the training, especially the constructive response when I’ve answered wrong.”
“The videos which provided some visual aid and demonstrations.”
“It’s quick and worth it. Perfect for basic knowledge.”
What you will learn
- Table Reservations & Bookings -What is a reservation and why customers book in advance
- Walk In’s - Different ways venues accept customers into their venue
- Benefit to Customers - How customers experience can be enhanced from reservations
- Benefit to Staff -How reservations make your job easier
- Booking details - The main details required and why they are required
- Booking systems - Different procedures and technology systems used by hospitality venues
- Answering the phone:- How to correctly speak and interact with customers over the phone
- Being quick and direct - How to be productive and make your job easier
- Professionalism – language and words to use when talking over the phone
- How to deal with any Issues you may experience -Tools and skills you can use to confidently resolve any issues you may experience in the booking process
How you will be assessed
You will complete an assessment quiz at the end of each section of the course.
Qualification
On successful completion of this unit you will receive a certificate of completion. This document does not constitute a certificate of accreditation or a statement of attainment.
Roles and quality assurance
Hospitality Essentials is responsible for the quality of the training and assessment that you will receive. Based on you achieving these requirements Hospitality Essentials is responsible for issuing you with a certificate of completion.
Valid state requirements
This is a non-accredited 100% online training course is considered the minimum requirement for everyone working in hospitality. You will be issued with a certificate of completion.
- Duration - 1 hrs
- Skill level - Easy
- Language - English
- Students - 250,000 +
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