- Valid in the ACT, QLD, NT, SA, TAS, WA
- 100% online – start and stop as you please
- RSA online single fee – No additional fees and charges
- Enrol now and receive your RSA certificate today*
- Fully qualified RSA trainers are available during business hours.
- True to life fully interactive simulations for you to practice refusal of service to a range of customers.
- Please read our student guide (PDF, 745 KB) or more about your rights
- Hospitality Essentials (RTO #45332) is an official training provider
This unit describes the performance outcomes, skills and knowledge required to responsibly sell or serve alcohol.
Application of the Unit
Responsible practices must be undertaken wherever alcohol is served or sold, including where alcohol samples are served during on-site product tastings. This unit, therefore, applies to any workplace where alcohol is served or sold, including all types of hospitality venues, retail liquor outlets and wineries, breweries and distilleries.
This unit applies to all levels of sales personnel involved in the sale, service and promotional service of alcohol in licensed premises. Those selling or serving alcohol may include food and beverage attendants; retail liquor salespersons; winery, brewery and distillery cellar door staff and supplier sales representatives. It also applies to security staff who monitor customer behaviour and to the licensee who is ultimately responsible for RSA management.
- Australian residential and postal address
- Broadband internet
- Latest version of a compatible web browser like Chrome (works best)
- Speakers or headphones
- Either microphone and/or video camera or telephone for submitting refusal of service assessments
- A desktop, laptop, iPad, tablet or large-sized smartphone. Note with iPhones you will have to click “Done” for each video sequence
- Students must complete a language, literacy and numeracy (LLN) assessment prior to starting the course.
What you will learn
With up to 6 hours of engaging online content and an additional 50 hours of supplementary reading there is plenty of material available for you to understand how to:
- Legally sell, serve and promote alcohol
- Measure standard drinks and advise patrons
- Assess and monitor the levels of intoxication of patrons
- Sell or serve alcohol responsibly
- Assist customers to drink within appropriate limits
- Assess alcohol-affected customers and identify customers to whom sale or service must be refused
- Refuse to provide alcohol to intoxicated patrons
- Detect and prevent underage drinking
How will you be assessed?
This online RSA training is broken into several topics or sections. At the end of each section, a quiz will be presented and you will be required to answer all questions correctly online. If you get a question wrong you will be directed to review the course material after which you may reattempt the question. If you give the wrong answer another two times you will be locked out of the quiz, at which point you will need to contact a qualified trainer for assistance. Case studies and a simulated bar environment require you to implement what you have learned in typical online practical scenarios, making up the skills assessment component. Your formal assessment activities have been mapped back to the Unit of Competency SITHFAB002 – Provide Responsible Service of Alcohol.
How long will the assessments take?
Approximate timings on each of the formal assessment tasks are:
- Section 01 Why Serve Alcohol Responsibly – 15 minutes
- Section 02 Responsible Service of Alcohol (RSA) – 30 minutes
- Section 03 Minors – 15 minutes
- Section 04 Unduly Intoxicated and Disorderly Patrons – 15 minutes
- Section 05 Responsible Hospitality – 15 minutes
- Section 06 Other Issues – 15 minutes
- Section 07 Practical Demonstration of Skills – Refusal of Service – Scenarios – 10 minutes
- Section 08 Practical Demonstration of Skills – Refusal of Service – Offering Food – 05 minutes
- Section 09 Practical Demonstration of Skills – Refusal of Service – Emotional Distress – 05 minutes
- Section 10 Practical Demonstration of Skills – Refusal of Service – Illicit Substances – 05 minutes
- Duration - 2 Hrs
- Skill level - Easy
- Language - English
- Students - 250,000 +
- Nationally recognised training
Starting from the 1st of January 2015, the federal government added a requirement that everyone undertaking nationally recognised training in Australia must have a Unique Student Identifier (USI).
During our course enrolment process you will be asked to provide your USI – or if you don’t already have one, we help you through the process of applying for your USI online. It is essential that the details you provide when applying for your USI match with the details and primary ID that you provide to us when you enrol for our Online RSA. This is because these details must match for your statement of attainment to be validated by the Government system, otherwise, this may cause issues with the validity of your qualification.
In rare circumstances, you may need to speak directly with the government staff to provide further details. We will notify you if this is the case.
For more information see www.usi.gov.au
To ensure you receive an adequate level of support with your training and assessment, please consider the following questions.
Do you consider yourself to have any disability, special needs, reading or writing difficulties that may have an impact on your ability to complete this online course?
Do you believe you have the literacy skills to read and interpret documents such as:
- Identification (ID) cards?
- Proof of age cards and driver’s licences?
- Statutory signage and warning signs?
- Wording within advertising or promotional material, such as in‑house policies and procedures and any other general plain English regulatory and advisory information issued by local, or state and territory liquor licensing authorities?
Do you believe that you have the numeracy skills to measure and calculate standard drinks or samples and calculate blood alcohol levels to determine alcohol consumption?
If you are not confident that you will understand any of the components of this online training, refer to our knowledge base or contact us and we will make arrangements to assist you in your training or offer you face to face training if available in your area.
The unit incorporates the knowledge requirements, under state and territory liquor licensing law, for employees engaged in the sale or service of alcohol.
Certification requirements differ across states and territories. In most cases, all people involved in the sale, service and promotional service of alcohol in licensed premises must be certified in this unit. This can include the licensee and security staff.
This unit covers the Responsible Service of Alcohol (RSA) skill and knowledge requirements common to all States and Territories. Some legislative requirements and knowledge will differ across borders. In some cases after completion of this unit, state and territory liquor authorities require candidates to complete a bridging course to address these specific differences.
If you feel that you have existing skills, knowledge and experience to meet the unit of competency and assessment requirements we may be able to offer you a tailored learning pathway. Please contact us for further consultation.