Learn the key knowledge and skills for taking orders, managing customer accounts and the correct procedure for taking payments in hospitality and get in front for your next job or promotion.
Due to high adoption of point of sale technology in hospitality venue managers value and employ staff that have a good understanding of the point of sale process and common systems. Until you have many years of hospitality experience it is hard to know what the details and skills are that make a difference. With so many experienced people applying for work in hospitality it is difficult to get a break.
In this 100% online, 45-minute short course, you will learn the basic skills required to use point of sale systems as well as common processes (see below), improving customer satisfaction and making you a highly valued employee.
The ‘Hospitality Essentials’ name came about because over 250,000 students gave 5/5 stars for their learning experience. A recent student, Lee Rees said that “The hospitality essentials bundle gave knowledge of the skills needed, to work in hospitality. The videos, voice overs and assessment techniques helped to retain key knowledge.”
Customer Testimonials
“It was easy to understand.”
“Loved the voice over.”
“Enjoyed learning about all the different areas and how to apply them in the work place.”
What you will learn
- What is a Point of Sale System - The modern cash register, how it is used and why
- Benefits of using POS Systems - How new systems make your job easier
- Different types of POS Systems – The basics and main systems you will encounter
- Hardware, Software and devices – What is needed and the equipment that is required
- Features & Customer Management - Key tools that are included in systems and how you can use them to give better customer service
- Employee Management and communication- How new technology is used to manage employees
Sales Reporting -How point of sale systems benefit staff and the visibility of sales performance - Inventory Management & Stock Control -How point of sale systems can keep staff updated on menu items available
- Payments – How to properly use point of sale systems to take customer payments
- Support and Security – Benefits and common assistance that point of sale systems provide
How you will be assessed
You will complete an assessment quiz at the end of each section of the course.
Qualification
On successful completion of this unit you will receive a certificate of completion. This document does not constitute a certificate of accreditation or a statement of attainment.
Roles and quality assurance
Hospitality Essentials is responsible for the quality of the training and assessment that you will receive. Based on you achieving these requirements Hospitality Essentials is responsible for issuing you with a certificate of completion.
Valid state requirements
This is a non-accredited 100% online training course is considered the minimum requirement for everyone working in hospitality. You will be issued with a certificate of completion.
- Duration - 1 hrs
- Skill level - Easy
- Language - English
- Students - 250,000 +
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