Learn the key knowledge and skills for greeting and customer service in hospitality and get in front for your next job or promotion.
Due to high standards and competition in hospitality venue managers value and employ staff that have exceptional skills in communicating with customers. Until you have many years of hospitality experience it is hard to know what the details and skills are that make a difference. With so many experienced people applying for work in hospitality it is difficult to get a break.
In this 100% online, 45-minute short course, you will learn welcoming customers to your venue all the way through to dealing with complaints. You will learn how to provide the best customer service giving you confidence when dealing with customers (see below), improving customer satisfaction and making you a highly valued employee.
The ‘Hospitality Essentials’ name came about because over 250,000 students gave 5/5 stars for their learning experience. A recent student, Lee Rees said that “The hospitality essentials bundle gave knowledge of the skills needed, to work in hospitality. The videos, voice overs and assessment techniques helped to retain key knowledge.”