Learn the key knowledge and skills for greeting and customer service in hospitality and get in front for your next job or promotion.
Due to high standards and competition in hospitality venue managers value and employ staff that have exceptional skills in communicating with customers. Until you have many years of hospitality experience it is hard to know what the details and skills are that make a difference. With so many experienced people applying for work in hospitality it is difficult to get a break.
In this 100% online, 45-minute short course, you will learn welcoming customers to your venue all the way through to dealing with complaints. You will learn how to provide the best customer service giving you confidence when dealing with customers (see below), improving customer satisfaction and making you a highly valued employee.
The ‘Hospitality Essentials’ name came about because over 250,000 students gave 5/5 stars for their learning experience. A recent student, Lee Rees said that “The hospitality essentials bundle gave knowledge of the skills needed, to work in hospitality. The videos, voice overs and assessment techniques helped to retain key knowledge.”
Customer Testimonials
“I liked the Interactive aspect as well as the attached pdf links used for reference.”
“I liked the training, especially the constructive response when I’ve answered wrong.”
“The videos which provided some visual aid and demonstrations.”
What you will learn
- First Impressions - How to start a customer’s experience positively
- Urgency - Prioritising the most important tasks for customers]
- Acknowledgement - How to address people correctly
- Determining Customer experience - How to read your customers expectations
- Professionalism - How to behave in a way to present yourself correctly
- Physical Presence - How to interact with customers in the appropriate way
- Personal Hygiene - The etiquette of personal appearance and hygiene expected in the hospitality industry
- Checkbacks - Skills you can use to ensure a customer enjoys their entire experience
- Point of Sale Systems & Taking Payments - How to end a customers experience positively
- Dealing With Complaints - Learn how to help customers in a positive way and diffuse issues
How you will be assessed
You will complete an assessment quiz at the end of each section of the course.
Qualification
On successful completion of this unit you will receive a certificate of completion. This document does not constitute a certificate of accreditation or a statement of attainment.
Roles and quality assurance
Hospitality Essentials is responsible for the quality of the training and assessment that you will receive. Based on you achieving these requirements Hospitality Essentials is responsible for issuing you with a certificate of completion.
Valid state requirements
This is a non-accredited 100% online training course is considered the minimum requirement for everyone working in hospitality. You will be issued with a certificate of completion.
- Duration - 1 hrs
- Skill level - Easy
- Language - English
- Students - 250,000 +
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