Learn the key skills for attention to detail in hospitality and get in front for your next job or promotion.
Due to high standards in hospitality, venue managers value and employ staff that pay attention to detail. Until you have many years of hospitality experience it is hard to know what the details are that make a difference. With so many experienced people applying for work in hospitality it is difficult to get a break.
In this 100% online, 45-minute short course, you will learn the skills necessary to identify and prioritise attention to detail to common tasks that you will encounter in hospitality (see below), improving customer satisfaction and making you a highly valued employee.
The ‘Hospitality Essentials’ name came about because over 250,000 students gave 5/5 stars for their learning experience. A recent student, Lee Rees said that “The hospitality essentials bundle gave knowledge of the skills needed, to work in hospitality. The videos, voice overs and assessment techniques helped to retain key knowledge.
Customer Testimonials
“The videos which provided some visual aid and demonstrations.”
“It’s quick and worth it. Perfect for basic knowledge.”
“It was easy to understand.”
What you will learn
- Tables - How to correctly clean and position tables for customer satisfaction
- Floors - How to deal with hazards and things to look out for
- Menus – checking menus are up to date and clean
- Cutlery - How to correctly clean and polish cutlery
- Glass wear – How to ensure customers get clean and polished glass wear
- Music -Why and how music is used in hospitality venues
- Windows & Doors -Finer details and overall customer experience
- Temperature - How to ensure all guests are comfortable
- Décor - How customers perceive an entire venue
- Toilet checks – The importance of having well maintained bathroom facilities
How you will be assessed
You will complete an assessment quiz at the end of each section of the course.
Qualification
On successful completion of this unit you will receive a certificate of completion. This document does not constitute a certificate of accreditation or a statement of attainment.
Roles and quality assurance
Hospitality Essentials is responsible for the quality of the training and assessment that you will receive. Based on you achieving these requirements Hospitality Essentials is responsible for issuing you with a certificate of completion.
Valid state requirements
This is a non-accredited 100% online training course is considered the minimum requirement for everyone working in hospitality. You will be issued with a certificate of completion.
- Duration - 1 hrs
- Skill level - Easy
- Language - English
- Students - 250,000 +
Not Applicable
Not Applicable
Not Applicable
Not Applicable
Course Pricing and Bundle Discounts
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Learn new skills, boost your resume..
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